Augusta FACES The Winter Storms

This winter, the weather outside grew frightful as storms swept through Georgia, affecting LSG clients across the state. As the weather worsened, LSG’s Augusta staff worked quickly to ensure that all FACES clients were protected from the storm.  LSG’s Facilitating Advocacy, Care, Education, and Shelter (FACES) program serves individuals with developmental disabilities, creating supportive and meaningful living environments that allow them to thrive.

LSG staff and Support Companions astutely faced the dangerous weather.  LSG staff contacted all Support Companions for an update on their locations and statuses. Together, they also responded a potentially difficult situation with a FACES client.

A female FACES client lost power and staff were temporarily unable to contact her. Vanessa Pooser, a FACES Case Manager, and Pat Cumiskey, the Lead Case Manager and Recruiter, emailed the client’s daughter. The daughter called them to tell them that her mother was at home. Vanessa and Pat contacted a local deputy who sent a car out to check on the client and her host home provider. The deputy helped relocate them to the provider’s brother’s house until they were finally able to return home.

Impressed and grateful, Vanessa said, “Through ongoing back-and-forth communications, I am extremely proud to say that our team was proactive in resolving issues that could have escalated into additional crises.” Thanks to quick thinking and action by LSG staff and Support Companions, all FACES clients stayed warm, safe, and sound during the winter storms.